Salon Booking & Cancellation Policies

Please see below for all the information you need to know regarding our Salon Appointments and Cancellations. 

Prices on our website are a guide only, and may vary, as extra charges may occur for longer or thicker hair, and time taken to provide the best service to you.

Hair Length Guide

When making a reservation, it's important to consider our length guide.

SHORT hair goes to the ears.

MEDIUM hair goes to the shoulders.

LONG hair reaches the shoulders and extends to the bra strap.

EXTRA LONG hair goes beyond the bra strap. 

Keep in mind that the price may differ based on the length and thickness of your hair. If you're uncertain about the length you've chosen, don't stress! 

We will always give you a comprehensive quote prior to beginning any service.

Hair Length Guide

Appointment Policy

Making an Appointment:

  • All appointments must be booked through the salon's official online booking platform or via phone/salon.
  • Walk-in appointments are subject to availability and cannot be guaranteed.
  • If you make an appointment online you will be required to make a deposit of 50% of the full service cost.
  • If you make an appointment via the phone/or salon you will be required to have a valid credit/debit card on file to confirm you appointment. 

Appointment Confirmations:

  • Clients will receive an automated confirmation email and/or text message upon an appointment being successfully made. If you do not receive a confirmation text or email please contact us so we can check your contact details.
  • It is your responsibility as the client to ensure the accuracy of your contact information.
  • You will receive an appointment reminder email 72 hours before your appointment and an appointment reminder text message 48 hours before your appointment.
  • You must confirm your appointment via the text or email at least 24 hours prior to your appointment time. If you fail to confirm your booking it may be subject to cancellation or your booking time may be given to another client. 

Cancellation Policy:

  • Cancellations and appointment rescheduling should be made up to 24 hours before your scheduled appointment.
  • If you cancel within 24 hours you will be subject to a 50% cancellation fee.
  • Late cancellations or no-shows will be subject to a cancellation/no show fee.
  • The salon understands that unforeseen circumstances may arise, and exceptions may be made on a case-by-case basis.
  • In cases of emergencies or extenuating circumstances, please contact the salon as soon as possible.
  • Clients with a history of multiple cancellations or no-shows may be required to prepay 100% for future appointments.
  • Clients will receive a confirmation of their cancellation, and the cancellation fee (if applicable) will be communicated.

Rescheduling Appointments: 

  • To avoid Rescheduling Fees, clients can reschedule appointments up to 24 hours before the original appointment time. 
  • If you reschedule within 24 hours of your appointment time you will be charged a 50% Rescheduling Fee that will be used as a deposit towards your rescheduled appointment. 
  • Multiple rescheduling requests may be subject to approval based on availability.

Groupon Appointments:

  • If you purchase a Groupon for Skin Mind Beauty & Hair you will need to ring the salon to make an appointment. 
  • To confirm your appointment we will need a copy of your Groupon Code that is redeemed at the time the appointment in made. 
  • If you cancel your booking or do not show you will lose your Groupon. 
  • Rescheduling your appointment is at the discretion of management. 

Arrival Time:

  • Clients are requested to arrive on time for their appointments.
  • Late arrivals may result in a shortened service time to avoid inconvenience for other clients.

Waiting Area:

  • Clients are encouraged to wait in the designated waiting area until their appointment time.
  • As a small salon we do not encourage friends and family accompanying clients.

Service Guarantee:

  • The salon guarantees the quality of its services.
  • Clients dissatisfied with a service should report it before leaving the salon, and the issue will be addressed accordingly.

Refund Policy:

  • Refunds are issued at the discretion of salon management and are subject to the circumstances surrounding the request.

Hygiene and Safety:

  • Clients are required to adhere to the salon's hygiene and safety guidelines.
  • Any client showing symptoms of illness may be asked to reschedule their appointment.

Special Requests:

  • Clients with special requests or specific needs are encouraged to communicate them during the booking process or in advance.

Children's Policy:

  • Due to the nature of salon services children are not allowed in service areas.

Group Bookings:

  • Group bookings may require a larger deposit or prepayment and are subject to specific terms outlined during the booking process.

Note: This policy is effective as of 12th July 2024 and may be subject to updates. Clients are encouraged to review the cancellation policy regularly.